Customer Service

Shipping & Delivery: We will ship your ties to U.S. destinations for a flat fee of $5.00. If you would like to have your puchase shipped to an international destination, then you will pay the actual cost of USPS Global Priority mail.
Privacy & Security: In short, we don't sell or share your personal information with anyone for any reason.
Returns & Replacements: At Carlo Franco, we pride ourselves on great customer service. If you are not pleased with your purchase, we will do whatever we can to make it right, including offering you our 100% satisfaction guarantee.
Ordering: If you have any questions about our checkout process, please use the Contact Us page to drop us a note and we will get back to you as soon as possible.
Payment, Pricing & Promotions: We run price promotions from time to time, including the use of discount codes. We reserve the right to refuse a transaction if terms of the promotion are not met.
Viewing Orders: You can view your order by looking in the checkout cart. If you need to track the status of a shipment, we can provide you that information upon your request.
Updating Account Information: In order that we may always get your shipment to you on a timely basis, we ask that you check your account information from time to time to make sure that we have the latest, most accurate contact information for you.